Returns & Refunds

We understand that not every product you purchase will suit your needs. Because of this, we are happy to accept returns for items that are unused and still with their original packaging & labels in tact. Once items are returned, you will either receive store credit or a refund.

Returning products is a simple process

Contact us within 14 days of your product arriving to request a Return Authorisation (RA). Returned goods can only be accepted back with an RA number and within this time frame.
Carefully package your goods and return them to us with the return address & RA number provided to you.
Once the items pass inspection, we will issue your gift certificate or refund.

Some items cannot be returned, these include:

Any item on sale for 20% off or more.
Products without our seal if the product is originally sealed at our factory, such as most of our hair and skin care products.

Faulty products

If something is faulty on arrival, please contact us within 48 hours or receiving your parcel. Please do not return anything to us without the issue of an RA number, as many issues can be identified with a photograph. If we specifically request an item be returned to us in this initial 48 hour period, the postage charges will be reimbursed once we have verification of the fault.

 

Allergic reactions

While we carefully choose our stock and list ingredients, it is common for people with allergies and sensitivities to react to natural products, especially those containing organic essential oils. We are unable to accept returns for items on the basis of an allergic reaction or sensitivity.